Inbound Call Centre Services
1st Line Support
Issue Logging and Workflow Mangement
Order Taking and Fulfulment
IT Helpdesk and User Assist
Complaints Management
 
Inbound Call Centre Services
Outbound Sales and Marketing
Third party Sales
Telemarketing
 
BPO&O Consulting Services
Project Management & Business Analysis
Build Operate and Transfer (BOT)
Process Engineering
 
Facilities Provision
Call Centre Facilities Provision
Call Centre Operations Management
 
BPO&O CRM Training
Call Centre Training
CBT & E-Learning
CRM
Softskills
 
 
 
 
 
 
 
 
 
We offer a multi channel, multi strategic approach to call centre operations that encompasses the provision of in bound and out-bound services. The foundation of our service methodology was developed to gear all our strategic drivers to support our clients objectives when outsourcing none core yet critical services.
 
Our Shared Service Model
 
In the shared service model we focus on economies of scale, where the client shares the cost of service in a co-operative manner. This model is aimed at government departments that have the same or similar service offerings.
 
Our Shared Service Model is aim at outbound Sales to the following Industries
Insurance and Financial Services
Debt Collection
Policies and Short Term Insurance
Medical Aid and Life Insurance
Retail Service Sales
Direct channel marketing
 
Surveys and Short Term Projects
 
We improve economies of scale and staffing efficiencies through the provision of external expertise at your own call centre
Our packaging of our service offering includes our promotion of economies of scale as well as our ability and competencies in outsourcing methodologies. Our “tag” line “Let us take care of your business” illustrates our willingness to take care of our clients, customers.
 
 
Inbound & Per Seat Model
Cost Per Seat:
People
Processes
Technology
MIS
 
BPO&O Training and Learnerships
 
Our In-house training enables us to deliver a
wide spectrum of training that cover the
development of Sales, Customer Service,
Customer relationship Management,
computer and a wide spectrum of soft skills
training.
Our training programs is geared and
positioned to support our call centre agents
in the execution of their (KPI) and ultimately
aligning our Customer Service Agents to our
organizational objectives.